Very pleasant experience. I brought my car in, they took care of the problem, as well as advising me of things that will need to be addressed. Very curtious, and knowledgeable... Definitely will take my car to them in the future. A+ experience.
Cody was so nice and helpful from my first phone call throughout the entire process. They kept me informed of every detail as they worked on my car and sent an estimate to approve before any work was done. They also gave me a 2O% COVID discount off the total and delivered my car after cleaning it and sprayed disinfectant upon delivery. Recommend them highly!
Rocco's European Garage is professional and punctual, providing customers with careful attention to details and full explanation for work under consideration. Helpful personnel are courteous and keep each customer up to date with the status of repairs. ( Also help customers make appropriate decisions depending on individual case.)
They took my car in without an appointment about 45 minutes before they closed. Rocco’s’s did a extremely thorough inspection and gave me a detailed list of everything that needed attention. The Online Repair Estimate Approval System works really well and it’s super convenient! The repairs that I chose to have done were completed the next day. Rocco’s will be my default repair shop from now on.
Chris at Rocco’s European Garage is so unbelievably honest and helpful -- everything you want in a service guy. He listened to my spiel about my Volvo and what I was hoping to get done, thoroughly explained his plan of action, and was upfront about the sort of things his technicians would be looking into. He provided a detailed quote, talked through everything with me, and communicated with me regularly, providing updates as the repairs were getting done. I’m really grateful for how accom... Read More
Seimone San Juan
Had an outstanding first experience at Rocco's. The service was top notch and was a great value. So much so that I drove from Chattanooga and will do so again. Chris, the service manager was very professional and informative. And the service desk and waiting area was clean and comfortable. 5 star for sure!
Performed complete servicing of 55,000 mile maintenance items on our Audi Q5. Able to drop off the evening before. They finished on schedule without any up charges. Good communication with Chris throughout process. Highly recommend!
I have two separate experiences in regards to extensive repair work on my BMW, with Cody at Rocco's European Garage. First and foremost, Rocco's is the most professional, clean and capable auto repair shop I've experienced. The initial diagnosis and estimate was emailed to me soon after leaving the car, and explained (in great detail) the work that needed to be done. The Estimate was put into separate categories of work with a line item of the cost, giving me the opportunity prioritize and ac... Read More
Rocco’s never disappoints! Stop dealing with the dealerships that overcharge you for every little thing. Cody & everyone at Rocco’s will take excellent care of your car & do it at a more affordable price! Glad I don’t have to deal with the Land Rover dealership anymore
It was a great experience @ roccos. staff was friendly and the quality work of the technicians is satisfying. They kept me updated on the status of repair in a timely manner. I liked the text notifications they use and electronic billing was convenient! I would recommend them for future clients wanting good service and quality work performed!!!